When the cam slips like that, it is one of our nightmare scenarios because it's so difficult to get to [to repair]. [When you go to fix it], you are probably going to come out of it with bloody knuckles. When you're running a production environment and the disks have to get out, you have to dive in. That machine has to be up and running as soon as possible, we're talking about minutes.

I talked to the techs that work here at DVD.com, and we found a [T-shape hex key] tool from Grainger that could get into that [tight] space. Plus, we were able to get it right away. It [allowed you to fix the jam] outside of the deck, so you weren't under the machine and your knuckles were free. Because we were able to find the tool right away, we could get the mail out in time. [This tool] is now standard across all of the hubs in the country.

To find the right tool for your job, visit Grainger.com.